Privacy Policy

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Last updated: 22/01/2026

1. Introduction

Loving Rituals (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third-party providers)
• Order history
• IP address and browsing data
• 
  

3. How We Collect Information

We collect personal information when you:

• Place an order
• Create an account
• Contact us
• Subscribe to marketing communications
• Browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate with you about your order
• Provide customer support
• Improve our website and services
• Send marketing communications (where you have opted in)
• Meet legal and regulatory requirements

5. Disclosure of Personal Information

We may disclose your information to:

• Payment processors
• Shipping and logistics providers
• IT and website service providers
• Legal or regulatory authorities if required by law

We do not sell your personal information.

6. Overseas Disclosure

Some third-party service providers may store data overseas. We take reasonable steps to ensure overseas recipients comply with Australian privacy laws.

7. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.

8. Cookies

We use cookies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience

You can disable cookies through your browser settings.

9. Access and Correction

You may request access to or correction of your personal information by contacting us using the details below.

10. Complaints

If you believe we have breached your privacy rights, please contact us. We will respond within a reasonable timeframe.

11. Contact Us

Email: hello@lovingrituals.com.au